We aim to be open and transparent about how we use your data. Please read through the following information to make sure you’re happy with our approach.For the purposes of this page, Roasting Party may be referred to as ‘we’, ‘us’ or ‘our’. Our customer may be referred to as ‘you’ or ‘your’.
Here at THE Roasting Party, we put our customers – and their right to privacy – at the forefront of what we do. As such, we take responsibility for decisions on how we store and use information that’s personal to you. This policy demonstrates how we collect, use and safeguard information that you have supplied us by using our site. Information on this page is regularly updated in line with legal guidelines and industry best practice, and we pledge to honour your personal data in compliance with current legislation within the United Kingdom.
Depending on our interaction with you, we may gather any of the following:
- Your name
- Contact information such as an email address or postcode
- Information gathered from social media accounts registered with us
- Your preferences and interests
- Other information obtained through surveys or promotional offers
When you buy from us, we’ll ask you to set up a profile. This is so that we can offer you services, products and communications that are tailored to you. You may choose not to provide us with this information, however certain services may not be accessible without these details.
We aim to only request personal information that is necessary to deliver an expected service or communication.Please find more information, including examples, below.
Depending on our contact with you, we may collect information pertaining to Indirect Data, Direct Data or Social Media Data. We have outlined each of these in more detail below.
INDIRECT DATA
We collect indirect data using cookies, which you can choose to accept or decline from our website (theroastingparty.co.uk). Cookies help to provide you with an enhanced user experience, tailoring content to you as an individual. Cookies do not give us access to your device(s), or any personal information, unless you have explicitly shared them with us.
We use cookies to help us to identify which pages are being accessed on our website. This is so we can continue to improve our website, with the needs of the customer at the forefront of our efforts. We can’t identify individual customers through these cookies.
Third party cookies may be downloaded onto your device(s) as a result of accessing our website. These cookies are not under our control, and we don’t take any responsibility for the consequences of third-party cookies.
DIRECT DATA
We collect direct data via online registration forms, communication via email or telephone, and from cookies. Our website requires certain information to deliver the service as expected and allow content to be tailored to you as an individual. These sometimes non-essential cookies mean our website remembers information relating to you, for example auto-filling login information.
SOCIAL MEDIA DATA
We collect social media data through certain applications we use, which show whether you may have found our website via social channels. You may also receive targeted marketing, offering products or services via your chosen social media platforms. In doing so, we do not hold any personal communication details or information about your likes/dislikes. You may prevent such data being automatically processed via your browser preferences, see https://www.youronlinechoices.com/uk/ for more information.
HOW DOES ROASTING PARTY USE THE PERSONAL INFORMATION WE COLLECT?
We use your data to provide you with an enhanced, tailored service, such as:
- To improve our products and services
- To manage communications and promotional events
- Internal reporting
Provided you opt in, we may occasionally send promotional communications about product launches, special offers, sales or other information which we think you may find interesting. We may also contact you for market research purposes. In these instances, we will contact you by email or over the phone. Information you provide to us may be used to tailor the website to suit your interests.
OTHER WEBSITES
We may publish links on our website which direct you to other sites or services not owned by us.
This privacy notice does not cover sites outside of theroastingparty.co.uk, and we can’t accept responsibility for the protection or your information on sites outside of our own. Please check all sites for their own privacy policies.
WHO DOES ROASTING PARTY SHARE MY PERSONAL INFORMATION WITH?
Unless we have asked for your permission, or are required to by law, we do not sell, share or lease any personal information to third party companies. We will only share your information with the below types of third-party companies:
- Distribution and logistics companies
- Website hosting companies
- Credit reference agencies
- Law enforcement officers
- Fraud prevention agencies
- Social media services (provided you link your account(s))
Please note that this list is not exhaustive, and other examples may apply.
HOW CAN I CONTROL MY PERSONAL INFORMATION?
By setting your browser/cookie preferences, you have autonomy over the information that we collect from you. Web browsers may automatically accept certain cookies, but can be modified to suit your requirements. By declining certain cookies, you may not be able to use all functions within our website.
You may choose to limit the collection or use of your personal information in the following ways:
- When prompted to input personal data into the website, look out for the tick boxes to indicate whether you do/do not want your information to be used for marketing reasons
- If you have previously opted in to allow us to use your personal information for marketing reasons, you may opt out at any time by emailing info@theroastingparty.co.uk or logging in to your account.
HOW DOES ROASTING PARTY KEEP MY PERSONAL INFORMATION SECURE?
Our customer’s confidence in our security procedures is important to us. We use SSL (Secure Sockets Layer) to secure the information you give to us digitally, such as your payment information, name and postal address. However, whilst we strive to implement all necessary procedures, all information given to us is done so on the understanding that no system is completely safe, and it is therefore at your own risk.
HOW TO REQUEST OR CHANGE YOUR STORED PERSONAL INFORMATION
You may request information relating to the personal data we hold about you, in line with current data protection guidance. We aim to respond to all requests within 28 days, depending on the complexity of your request. We can provide the following:
- Confirm the personal data we hold about you
- Provide relevant supporting documents
If you’re concerned the information we currently hold about you is incorrect or incomplete, please contact us as soon as possible. You may request at any time for us to remove information you believe to be inaccurate or unnecessary.
To request a copy of the information we hold about you, or to make any amendments, please email info@theroastingparty.co.uk.
HOW LONG DOES ROASTING PARTY KEEP PERSONAL INFORMATION?
With a few exceptions, we will retain your personal data for a period of 1 year from the last date you interacted with us (for example, logging in to our website). Exceptions may include circumstances surrounding a complaint which could result in litigation.
We only keep personal data as required to satisfy the purposes we collected it for, such as legal, regulatory, tax, accounting or reporting requirements.
We may anonymise your information so that it can no longer be linked to you. In such cases, we may use this information without further notice to you.
We will retain and/or securely destroy your personal information in accordance with relevant laws and regulations.
HOW DO I SET MY PREFERENCES, OR UNSUBSCRIBE FROM COMMUNICATIONS?
Options to refine your marketing communications can be found by logging into your account on our website. To opt out of all marketing communications, you may select ‘Unsubscribe’ at the bottom of any email communication. Alternatively, please email info@theroastingparty.co.uk and we will be happy to help you.
ANY QUESTIONS?
If you have questions about our privacy policy, please email us at info@theroastingparty.co.uk.
We ask that all concerns are raised with us in the first instance, however you have the right to contact the ICO (www.ico.org.uk), at any time.
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